Privacy Policy
At bd44, protecting your personal information is our highest priority. This document clearly explains what information is collected, why it is collected, and how it is kept secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the bd44 platform. It is in effect whenever you use the bd44 website, create an account, make a deposit or withdrawal, or contact our support team.
By starting to use this platform, you acknowledge that you have read this Policy and agree to its terms. This Policy may be updated from time to time; a notice will be posted on the website when changes are made. For full details on bd44's terms of service, please read our Terms and Conditions page.
This platform is only for users aged 21 and above. Before collecting personal information, we confirm that the user meets the age requirement.
Last Updated: June 2025What Information We Collect
bd44 may collect the following types of information to operate its services properly:
2.1 Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (when identity verification is required)
- Address details
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Technical Information
- IP address, browser type, and operating system
- Device identifier information
- Session logs and site usage patterns
- Data collected from cookies and similar tracking technologies
2.4 Communication Information
- Content of messages sent via live chat or email
- Support ticket details and resolution notes
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. bd44 processes your information for the following reasons:
3.1 Account Management
Identity information is essential for completing registration, keeping login secure, and ensuring smooth account operation. If any unusual activity is detected on your account, we take immediate action.
3.2 Processing Financial Transactions
Relevant financial information is used to complete deposit and withdrawal transactions securely. This information is required to verify every request, with a minimum deposit of ৳100 and a minimum withdrawal of ৳500.
3.3 Identity Verification and Security
Verifying user identity is necessary to prevent fraud, money laundering, and other unauthorised activities. This process protects the interests of all users on the platform.
3.4 Customer Support
Our support team is available 24/7 in Bangla and English via live chat and email. Access to relevant information is needed to resolve your issues effectively.
3.5 Service Improvement
Behavioural and technical data is analysed to further improve the overall user experience. This allows us to quickly identify any problems in any part of the platform.
3.6 Legal Compliance
In certain cases, it may be necessary to retain or disclose information to meet legal obligations.
Sharing Information with Third Parties
bd44 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared with specific parties in limited circumstances:
4.1 Payment Processors
Necessary information is shared with the relevant financial service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These service providers follow their own privacy policies.
4.2 Gaming Software Providers
Game history and betting data may be processed on the servers of the relevant software provider for the purpose of running the games. These third parties use the information only to provide their services.
4.3 Legal Requirements
bd44 may be required to disclose information to the relevant authority in the case of a court order, government directive, or other legal obligation.
4.4 Security Investigations
Information may be used when an investigation is needed in the event of fraud, account hacking, or any other security breach.
Cookies and Tracking Technologies
The bd44 website uses cookies and similar technologies. Cookies are small text files stored in your browser that make your visit more personalised and convenient.
5.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform — maintaining login sessions, managing security tokens, and saving language preferences. Disabling them will prevent the website from working properly.
5.2 Analytical Cookies
These cookies are used to understand how users interact with different parts of the site. They help track the number of page visits, session duration, and identify where issues are occurring.
5.3 Cookie Controls
You can delete or block cookies by going to your browser settings. Keep in mind that disabling essential cookies may limit some features of the platform.
Data Retention and Security Measures
bd44 applies industry-standard technical and organisational measures to ensure the security of your information.
6.1 Encryption and SSL Protection
All data exchanged between your browser and our servers is transmitted via SSL encryption. Payment information is stored and processed in a specially encrypted environment.
6.2 Access Controls
Access to personal information is granted only to staff members who need it for their work. All access is logged and audited regularly.
6.3 Data Retention Period
Relevant information is retained while the account is active and until any legally required retention period has passed. Once no longer needed, data is securely deleted or anonymised.
6.4 Third-Party Security Audits
Regular external security assessments are conducted to ensure the effectiveness of security measures. Any vulnerabilities found are addressed immediately.
Your Rights and Controls
bd44 believes every user should have proper control over their own information. You may exercise the following rights at any time:
7.1 Right to Access Information
You may request details of what information we have collected and stored about you. The information will be provided within a reasonable time after the request.
7.2 Right to Correct Information
If your account contains incorrect or outdated information, you have the right to request a correction. An additional verification process may apply when changing identity verification details.
7.3 Right to Request Deletion
After closing your account and once the legally required retention period has ended, you may request that your information be deleted. Some information may be retained for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may opt out at any time. Account management and transaction-related messages cannot be turned off, as they are part of the service.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. For more information on responsible gaming and personal data, visit our Responsible Gaming page.
Protection of Minors' Information
The bd44 platform is operated for users aged 21 and above. Age is verified at the time of registration, and users under 21 are not permitted to create an account.
If you believe a minor's information has been collected by mistake, please notify our support team immediately. That information will be deleted as soon as possible and the associated account will be closed.
Our About Us page provides information on bd44's policy positions and overall operations.
Policy Changes and Notices
This Privacy Policy may be updated periodically due to business changes, technical developments, or legal requirements. After each update, the last updated date at the top of the page will be changed.
For significant changes, a notification will be sent to the registered email address or a clear notice will be shown when accessing the platform. Continued use after a change will be considered as acceptance of the new terms.
If you have any questions about policy changes or need any clarification, you can visit our FAQ page for general queries or contact the support team directly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. Our support representatives are available 24 hours a day, 7 days a week in both Bangla and English.
Live Chat: Click the chat icon at the bottom right of the website — you will be connected instantly.
Email:
[email protected]